What Our Clients say..

“All my friends and colleagues who know of my condition were shocked! They couldn’t believe it is a wig. They said my ‘hair’ is very beautiful.”
~ Administrator, late 30’s

“I feel more confident now and I am not afraid to meet people with eye contact. What I want to said again is that (I am delighted) I found you and big "THANK YOU".”
~ Housewife, 40’s

“(The vacuum wig) allows me to move freely without worries… no more fear of strong wind and rain. Thank you very much Tess...I really appreciate your help and nice to know you...and should know you earlier.”
~ MT, 30’s

“I can finally face the wind head-on!!”
~ Student, 15 years old

“I have just attended my first Salsa dance class…nobody is the wiser, Thank you so very much :-)“
~ Dance Enthusiast

“It is very comfortable and easy to maintain… I am loving it!!”
~ Social Worker, early 20's

Frequently Asked Questions

How long do I have to wait?

You can normally expect your fitting cap and hair sample to be ready for checking approximately 4 weeks after the plaster cast has been made.

There may be delays from time to time due to a shortage of long hair (over 30 centimetres / 12 inches) in some colours.

Following your approval of the fitting cap and hair sample, manufacture usually takes about 8 to 10 weeks.

Who pays the styling costs?

Styling is not included in the price. We will be happy to recommend trusted salons where you can visit, or stylists to cut your hair at the comfort of your home.

There's a 'bubble' on the top – what's wrong?

This means the cap isn't positioned correctly.

If there's a 'bubble' on top and a gap along the nape edge, the hairpiece is too far forward.

A 'bubble' at the crown usually indicates the prosthesis is too far back on the head. You'll feel even contact against your scalp when it's right.

Feel free to follow our recommended steps for a correct fitting.

How long can the hairpiece last?

With proper care and maintenance, the life expectancy of the hairpiece is conservatively estimated at 2 - 3 years. All new hairpieces come with a 12 months’ guarantee and repairs can be done as necessary.

Fitting information for your new hairpiece

Tess with her Vacuum Wig

Place the hairpiece upside down on your lap like a bowl, so you can see the label at the nape facing away from you. You will see two aluminium strip stiffeners in the silicone of each ear flap (the points that go in front of your ears). If necessary, the earflaps can be gently rounded inwards very slightly, so the cap edge always fits close to your temples.

Use a wet cloth to dampen both your scalp and the inside of the hairpiece before you place it on your head – this will allow the prosthesis to slide more easily into the correct position. Many people make this part of their daily routine. ‘Wet and slide' is a proven method to ensure a good fit and avoid cap stretching.

Check that no hair has fallen inside the cap.

Bend your head down into the cap, then lift your head and hair together. Hold the hair at each side above your ears to gently wiggle or slide the cap into the correct position. Some hairpieces may need to be 'burped' to allow the release of trapped air – this really just depends on the shape of your head.

Look in a mirror or feel to check there's even spacing around each ear, and there's no ‘bubble’ or air space at the top or crown.

It is essential that the hairpiece is correctly positioned when you have it styled. We recommend some practice fittings at home before your styling appointment, so there's no risk of fringes or bangs being cut too short because the prosthesis wasn't fitted correctly.

To remove, slide a small finger under the cap edge above or behind each ear, to allow air to release the vacuum seal. Lift the hairpiece off your head. Do not put your finger in under the front hairline (you'll stretch it!) or under the nape edge (this could tear the cap above the ears!).

Remember to be gentle with your prosthesis – we want you to enjoy it for as long as possible!